WritersMarket.com FAQs


 

About WritersMarket.com


 

Ordering/Subscribing


 

Password


 

Security & Privacy


 

Subscription


 

Technical/Using WritersMarket.com


 

Updating My Account


Writer's Market Deluxe Edition Books


 

More Resources for Writers


 

Contacting WritersMarket.com


 

Answers


 

About WritersMarket.com


What is WritersMarket.com?
WritersMarket.com is the Internet's most comprehensive guide to getting published. Since 1921, Writer's Market has been the "freelance writer's bible", providing contact information for thousands of editors and agents, tips on manuscripts formatting, query letter clinics and more. And now it's all available online, in a searchable database of information that can be personalized to meet your specific market needs. You can search through the thousands of markets in seconds, easily eliminating those that don't fit your criteria. You also get daily market spotlights, a guide to Web resources for writers, tips on getting published, news from the publishing world, our online submission-tracking tools, and more. And, WritersMarket.com is continually updated, so you can be sure you're getting the latest information available.
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Does WritersMarket.com, contain listings from Poet's Market, Novel & Short Story Writer's Market and Children's Writer's & Illustrator's Market?
Yes!  WritersMarket.com now contains listing from our other best selling market books. 
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Is there a way for me to communicate with other writers on WritersMarket.com?
Yes. Subscribers to WritersMarket.com have access to an exclusive community site where they can meet other serious writers, blog, chat in the forums, join groups, and much more!
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Does WritersMarket.com contain everything the book contains?
WritersMarket.com contains all of the current listings from the most recent edition of the book, plus it now includes listings from our other best selling Market books. We have also added all the markets that wouldn’t fit into the print edition or came too late to be included. The online service allows us to continually update our listings, which may be the most exciting advantage of all. Whether there's a new market or a change in an existing one, WritersMarket.com subscribers will be the first to know. The site also contains a library of information including original articles and interviews with established writers, editors and agents. Plus, the website includes special features to help you to stay on top of all your manuscripts and the publishers to whom you’ve submitted them. WritersMarket.com gives you all the help you need to make your writing career what you want it to be!
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Does WritersMarket.com include international listings?
Currently, the market listings are largely from the U.S. and Canada, with a few from the United Kingdom, Australia and other countries. If you're looking for market listings in the United Kingdom be sure to check out Writer's Market UK.
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How frequently are the listings updated?
We enter any market information updates into the database as soon as we find out about them. So if there's a new market out there or a change to an existing one, WritersMarket.com subscribers will be among the first to know. And all listings, whether they've contacted us with new information or not, are validated annually.
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I'm a publisher and my company is not listed. How do I get listed in WritersMarket.com?
Contact our editorial department and we'll send the appropriate form to add a listing. Please include your mailing address in your message.
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Can you help me get published?
Not directly, but WritersMarket.com is your best bet for finding the perfect market for your work, once you've prepared it for publication. And you'll find articles on how to go about rewriting and editing for specific markets. Another great resource for publishing and writing advice is Writer's Digest magazine. There, you can browse through back issues for answers to specific publishing questions and information on genre markets, manuscript formatting, query and cover letters, finding an agent, and more.  There are also additional resources in the Writer's Digest Shop
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Can you help me write a cover letter?
Not directly, but there are articles in the WritersMarket.com Expert Advice library that can help. Also, visit Writer's Digest and browse through back issues of the magazine for query letter clinics and instruction.  There are also additional resources in the Writer's Digest Shop
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Ordering/Subscribing


What is the cost of WritersMarket.com?
A 6-month subscription the complete Writer's Market database costs $24.99 (renews automatically until you cancel) and a one-year subscription costs $39.99. Monthly subscriptions are $5.99 per month (renews automatically until you cancel).

When you sign up for a 6-month or one year you will receive a 7 day risk free trial at the beginning of your subscription. If you cancel at anytime during your first 7 days you owe nothing.  However, if you use a debit card to subscribe the funds may be held for 7 days.  If you cancel during the risk free trial the funds will not be processed.
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How long does it take to be activated from the time payment is made?
As soon as your payment is authorized and you choose a username and password, you have immediate access to the WritersMarket.com database.
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What sorts of payment do you accept?
We accept Visa, MasterCard and American Express. This includes debit cards that bear the Visa or MasterCard logo. Unfortunately, we do not accept checks or money orders.
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Can I write this off on my taxes? Where do I get a receipt?
This service may be tax-deductible; please check with your tax advisor. To receive a detailed invoice please use our online contact form to get in touch with a support representative. If you prefer, you can also call our customer service phone line. Call 800-317-6758 from 8:30 a.m. to 5:00 p.m. (EST) Monday through Friday. Please be prepared with your username.
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Is there a trial subscription period?
As a first time subscriber, when you sign up for WritersMarket.com with a one or two year subscription, you get a 7-day risk free trial at the beginning of your subscription. If you're not satisfied, simply cancel within the first 7 days and owe nothing.
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I have a large group of people for whom to purchase this service. Is there a licensing program for sites or large groups of people?
We do not currently offer site licenses for WritersMarket.com. Please check back in the future or contact customer service.
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How can I purchase the Writer's Market book?
Visit your local bookstore to pick up the print version of either Writer's Market or Writer's Market Deluxe Edition. With the Deluxe Edition, you'll get the print version of the book (perfect for when you're away from your computer) that includes an Activation Code good for a one year subscription to WritersMarket.com. You can also purchase either Writer's Market or Writer's Market Deluxe Edition directly from the publisher.
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Do you offer a price break if I buy the book and subscribe to the web site?
Yes!  The current deluxe version of Writer's Market comes with a one-year subscription to the complete WritersMarket.com database.  In addition, all of our 2014 Niche titles (Poet's Market, Guide to Literary Agents, etc...) will also automatically come with a one-year niche subscription to WritersMarket.com.  These books are available at your local bookstore or directly from the publisher.
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Password


What do I do if I forget my password or username?
If you have forgotten your password, click the "Forgot your password" link on the WritersMarket.com home page and follow the instructions. If you have forgotten your user name contact a service representative by using our online contact form . If you prefer, you can also call our customer service phone line. Call 800-317-6758 from 8:30 a.m. to 5:00 p.m. (EST) Monday through Friday.
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How do I change my password?
First, you must be logged into the service to change your password. After you've logged in, click My Account, located in the upper right of each page. You can change your password and other personal settings on this page (except for your username). 
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When I try to log in to Writer's Market.com I get a message saying my password is incorrect.
Make sure that you have spelled your password correctly and that you are entering the correct username. Note: Passwords are case sensitive.  If you are still having difficulties, click the "Forgot Your Password" link on the homepage. You can also contact our customer service team directly by using the online contact form or calling 1-800-317-6758.
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Security & Privacy


Is your site secure?
Absolutely. This Web site uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means your order cannot be read as it travels over the Internet, so your name, address and credit card information are secure.
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Do you sell or use my personal information?
In order to process, fulfill and service your WritersMarket.com subscription, we require your email address, postal address, credit card number and credit card expiration date. We keep this information strictly private and confidential. We use SSL (secure sockets layer) technology to encrypt your information when it's transmitted over the Internet, ensuring that credit card numbers and other information can only be read by their intended recipient. This technology is used any time you make a purchase with a credit card via our site. We may ask for personal information when you use certain features of WritersMarket.com, including but not limited to: when you create your customer profile, or when you sign up for our email newsletter. We also sometimes ask users to complete surveys used for internal research purposes. If we ask for any specific demographic information, it is only to help us tailor the information, products and services we provide on our site to better fit your needs and interests. Occasionally we may share non-individual statistical or demographic information in aggregate form with third parties, but this is only done to improve the quality and content of our site. We never share your personal information with third parties — only general information about the site's entire user base.
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Will I receive unwanted e-mail messages from you?
We never sell, trade, rent or release our e-mail lists to third parties. We may occasionally send information provided by outside companies to our subscribers, but only if those users and subscribers have already given us specific permission to do so during their initial registration for the services on our site. This third-party information will always come to you directly from the WritersMarket.com servers and will be identified as a mailing from us, ensuring that no third party will ever have access to our mailing lists. If you ever wish to change your opt-in status for your WritersMarket.com subscription, perform the following steps: First, you must be logged into the service. After you've logged in, click on My Account in the upper right hand corner. At the bottom of the page you can change your e-mail and newsletter options.
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Do you have a privacy policy?
At WritersMarket.com, your privacy and security are our highest priorities. We appreciate your confidence in us and will continue to work diligently to uphold that trust and provide you with a safe and secure environment in which to use and enjoy our services. WritersMarket.com promises to never sell, trade, rent, barter or share personally identifiable information collected during your use of our site without your prior permission. For more details, you can view our complete privacy policy.
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I get a message saying that your site is not secure.
This is probably due to your personal security settings. WritersMarket.com is a secure site. We use SSL technology to make sure that your information is as safe as possible.
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Subscription


I didn't get a refund when I cancelled my trial subscription.
Nothing is charged to your credit card until after the free trial. If you cancelled before the end of the 7-day risk free trial, then no refund is neccesary.
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How do I renew my online subscription?
You must be logged into the system to renew your subscription. Annual subscribers will find a 'renew' link on the "My Account" page, reachable using the link in the upper-right corner of the website. If your subscription has expired, you will be taken to the renewal page when ou log in.
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If my subscription expires, will I lose all the information in My Manuscripts and Favorites Folders?
No. As long as you renew your account (and don't create a new one), you'll be able to access your archived information. WritersMarket.com keeps your information indefinitely.
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How do I know when it's time to renew?
Prior to your service ending, you will receive an email notifying you that your subscription is about to expire. You can also check your expiration date by going to the My Account page. If you've signed up for monthly service, your subscription will continue until you cancel it.
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If I purchased Writer's Market Deluxe Edition with activation code, what happens at the end of my subscription?
Prior to the end of your year of service, you will receive an email notifying you that your subscription is about to expire. At that time you'll have the option of renewing at the site with your Visa, MasterCard or American Express, or you can purchase the most current Writer's Market Deluxe Edition now available in bookstores or at WritersDigest.com and renew using the activation code inside the book. If you prefer, you can also call our customer service phone line. Call 800-317-6758 from 8:30 a.m. to 5:00 p.m. (EST) Monday through Friday. Please be prepared with your username your Activation Code.
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Do I have to renew for an annual term or can I change to the monthly service?
To change your service type when you renew your account call our customer service phone line at 800-317-6758 from 8:30 a.m. to 5:00 p.m. (EST) Monday through Friday. Please be prepared with your username.
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My subscription has expired. Can I renew using my old username and password?
Yes. If you attempt to log on with a username and password that has lapsed, you’ll be directed to a page on the site where you can renew your subscription.
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Can I transfer information such as Manuscripts, Submissions and Favorites from my old WritersMarket.com account to a new one?
No. If you want to be able to refer to information you have previously stored on WritersMarket.com, you'll need to renew your current subscription instead of starting a new one.
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What if I'm not satisfied with my subscription?
To cancel your subscription, click the My Account link located at the top right of each page.  From this section of the site, you can click the Cancel button.  If you prefer, you can also cancel via our customer service phone line.  Call 800-317-6758 from 8:30 am to 5:00 pm EST Monday through Friday.  Please be prepared with your username and password.
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How do I change from the monthly plan to an annual subscription?
If you are currently on the monthly plan, you can change to the annual plan at any time; the annual fee will go into effect at the end of your next month, and your one-year subscription will start at that time. To change to the annual service, first go to our Contact Us form. Select I have a question about my subscription to WritersMarket.com. Be sure to enter your username where indicated. Next enter your name and e-mail address where indicated. In the body of your message, please indicate that you would like to cancel your monthly subscription and start an annual subscription. We will use the credit card information on file to start your annual subscription after your next month has expired. If you prefer, you can also call our customer service phone line. Call 800-317-6758 from 8:30 a.m. to 5:00 p.m. (EST) Monday through Friday. Please be prepared with your username and password.
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Technical/Using WritersMarket.com


How do I add a submission to a market that is not listed on WritersMarket.com?
Under My Markets there is an option to add a "custom market" where you can manually input all of their information.  Once the custom market is added you will have the ability to track submissions to that market. 
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What should I do if I get an error message not related to a search?
First, try the action again to see if you still get an error the second time. If that doesn't work try logging into WritersMarket.com again or restarting your computer. If that does not resolve the issue, please contact a technical support representative by using our online contact form, or call 800-317-6758. To help even more, you may include the type of computer operating system as well as the type of Internet browser and version number you're using.
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When I try to sign in at WritersMarket.com, I keep getting a message saying my login session has timed out. What does this mean?
This probably means that you have cookies disabled on your computer. Our site requires that cookies be enabled in order to work properly. A cookie is a small file stored on your hard drive by a Web site. When you subscribe to Writersmarket.com, a cookie is placed on your computer so that our site can remember who you are.  No private information, such as name or credit card number, is stored in the cookie; the cookie just holds a unique ID that's meaningful only to our site. You will need to have cookies enabled to use WritersMarket.com. To enable or disable cookies, do the following:  

  • Mozilla Firefox
  • Go to the "Tools" menu.
  • Select "Options".
  • Select the "Privacy" icon in the left panel.
  • Check the box corresponding to "Allow sites to set cookies".
  • Click "OK" to save changes.


 

  • Microsoft Internet Explorer 6.0+
  • Select "Internet Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • Click the "Default" button (or manually slide the bar down to "Medium" under "Settings".
  • Click "OK".


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Which Web browser do I need to use WritersMarket.com?
For the best WritersMarket.com experience, we recommend you use the most recent versions of the following browsers:Firefox or Internet Explorer
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Can I access WritersMarket.com from my work computer or laptop, as well as my home computer?
Yes. Because WritersMarket.com is an internet-based service (you don't download anything onto your computer), all you need is internet access. As long as you know your username and password, you can access it from any internet-connected computer.
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Can I save information I find to a disk or to a file?
With WritersMarket.com, you can bookmark listings and save them to specific folders within the site. You can also cut and paste from the site to a word processing program, or you can print the page from your browser. Of course, all the information on WritersMarket.com is copyright protected, so it can't be reproduced in whole or in part, except for personal use.
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Does your site use cookies?
A cookie is a small file stored on your hard drive by a Web site. When you subscribe to Writersmarket.com, a cookie is placed on your computer so that our site can remember who you are.  No private information, such as name or credit card number, is stored in the cookie; the cookie just holds a unique ID that's meaningful only to our site. You will need to have cookies enabled to use WritersMarket.com
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I have contacted support but not received a response from WritersMarket.com.
We send all responses to the e-mail address you provided when you created your account. If you have changed e-mail addresses, you need to update your account information by logging into your personal settings by using the "My Account" link in the top right hand corner of the screen. You can also call our customer service hotline at 1-800-317-6758.
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What if I'm having trouble searching and finding listings?
Please visit our "Help" section for detailed information on using the search features of WritersMarket.com.
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Where is the Submission Tracker?
"My Markets" has replaced the "Submission Tracker". All the information you may have had before WritersMarket.com relaunched should be in here.
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Where is the Favorites Folders?
"My Markets" has replaced the "Favorites Folders". All the information you had before the relaunch should be in there. 
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Where is Search Markets?
The "Advanced Search" dropdown list gives you instant access to the advanced search pages.
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Where is Quick Search?
"Market Listing Search" has replaced "Quick Search".
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Updating My Account


How do I update my credit card information?
First, you must be logged into the service to change your credit card information. After you've logged in, click the My Account link located at the top of each page. Monthly subscribers can update their information at any time. Annual subscribers can enter new credit card information each time that they renew. If you prefer, you can call our customer service line at 800-317-6758. The phone line is available from 8:30 a.m. to 5:00 p.m. (EST) Monday through Friday.
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How do I change my personal account information?
First, you must be logged into the service to change your account information. After you've logged in, click My Account in the upper right of any page. You can edit your account as needed.
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How do I subscribe or unsubscribe to the WritersMarket.com email newsletter?
First, you must be logged into the service to make chages to your personal informaion. After you've logged in, click the My Account link in the upper right of each page. You can opt into or out of the newlsetter at the bottom of the My Account page.
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Writer's Market Deluxe Edition Books


I purchased the Writer's Market Deluxe Edition, but already have a WritersMarket.com account. Can I renew using the Activation Code I received in my Deluxe Edition?
To renew with an activation code, log into WritersMarket.com and click the My Account link in the upper right of any page. Next, click the Renew Subscription button. Choose the One year option and enter your Activation Code.You will not be asked to enter payment information once the activation code is validated by the database. If you prefer, you can also call our customer service phone line. Call 800-317-6758 from 8:30 a.m. to 5:00 p.m. (EST) Monday through Friday. Please be prepared with your username your Activation Code.
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More Resources for Writers


What other books are available to help me with my writing?
We publish as wide variety of informational, instructional and inspirational books for writers at every level of experience. In fact, the selection is just too vast to include here! You can browse through our many writing books and purchase them direct from the publisher!
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Where can I find out more about Writer's Digest and the other writing magazines published by F+W Publications?
Visit Writer's Digest for a look at our many products and services dedicated to helping you improve your writing. You'll also find information on writing contests and conferences, Market Guidelines, listings of the hottest markets, and more.
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I need help with my writing. Do you offer any education programs?
Visit WritersOnlineWorkshops.com for information about our online writing workshops for writers at every level of experience, in a wide variety of genres.
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Contacting WritersMarket.com


Who can I contact if my questions are not answered here?
If you have any further questions you can use our online contact form to get in touch with a support representative. If you prefer, you can also call our customer service phone line. Call 800-317-6758 from 8:30 a.m. to 5:00 p.m. (EST) Monday through Friday. Please be prepared with your username.
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